Your guests will be invited to rate their check-in experience at the end of their stay, so it’s an opportunity to devote extra care to making them comfortable. Keep in mind your guests may be tired from travelling, so it’s important to put them at ease with a clear and simple check-in process.
First impressions count so meeting your guests at the airport is a great way to start their experience on a positive note. The personal touch makes all the difference and can be the start of a happy guest and great review.
The most obvious and easy solution, provided you have the time, is to just handle the situation yourself. It’s cost-efficient and direct, though the time commitment is not always feasible for property owners on-the-go.
But if you do have the time for an in-person key exchange, here’s what you need to know:
No matter how late they are, make sure to meet and greet your guests at the door with a smile and an offer to help with their bags. If it’s late at night, at least make sure you’re wearing pajamas that are on the nicer side.
When you hand over the keys, make sure to mention any other access-related information they may need (ex. where back-up keys are located, or if a certain lock requires some jiggling to open).
Also, establish a definitive plan for key drop-off. If your door locks automatically you can just have them leave the keys inside on their way out. But if you need to be there for the drop-off, you’ll have to schedule a time and place that works for both parties. Other ideas:
Greet guests with not only a tour of the rooms but also an explanation of all the utilities and need-to-know information too:
Be sure to lay down the ground rules, including your lost key policy (reviewed in Key Exchange Communication With Airbnb Guests Prior To Arrival), food sharing terms, off-limits furniture, and water/electricity use.