Whether or not you’re staying in the space with your guests, it’s important to remain available throughout their stay. Your guests will have the opportunity to rate the clarity and consistency of your communication. The average of the ratings you receive appears on your listing page.
If your response rate gets too low, your search placement may be impacted and you may face certain penalties, including having your listing temporarily deactivated. This ensures that travellers aren’t at risk of contacting you and being ignored.
To send a message to a renter, follow these steps.
Step 1: Go to "Reservation System"
Go to "Menu" and select "Reservation System" or click on the calendar icon on the right of your top navigation.
Option 1: Send a message to the Renter
To exchange messages in your "Reservation System" follow these steps:
NOTE: If you or Mondosol have configured a "Canned response" in your Email settings you can always click "Canned responses" to select the appropriate one from the drop-down menu instead of writing a new message each time manually (see Set up Automatic Email Notifications and Canned Responses).
Option 2: Send an email to the Renter
When you receive a booking or inquiry, a notification is also sent to you via email with all the details.
NOTE: If you send an email directly to the Renter's email address without clicking "Reply", your correspondence history will not be saved.